Poor quality manuals – no manual in your language or unreadable photocopies are often supplied by “grey” retailers. Hazardous or poor quality non-Canon power cords or mains adaptors – unsafe third party products may be included which are not approved by Canon and do not satisfy local regulations. Alternatively, if warranty servicing is provided by the seller it may be provided by independent service centres, whose warranty services are not in line with Canon standards. If the seller is located outside of your region, then you may not receive the help you expect from the seller.
It is up to the retailer to provide warranty support for grey goods. Refunds and returns may be difficult or impossible - as sellers outside your region may not be subject to your local consumer legislation on product returns.Ĭonsumer warranty may be not available - grey goods will not be eligible to benefit from local Canon warranty support.
Extra import duties or customs charges – these may be imposed on top of the quoted grey goods’ price.
